We have a customer with the Self-Service Portal. They allow their customers to enter support cases and communicate with them through it.
However, customers do not have rights to use the ADD COMMENTS action:
![](https://uploads-us-west-2.insided.com/acumatica-en/attachment/b4564052-9233-4205-aa7b-aa4a2b8d384d.png)
In the portal, I used the Access Rights link under the Tools dropdown and changed the Add Comments access here for the Portal User role:
![](https://uploads-us-west-2.insided.com/acumatica-en/attachment/042ebb08-daeb-4f68-ad50-f4d39fc1d25a.png)
However, that didn’t allow customers to enter comments.
Where else might this functionality be controlled?
Thanks!