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We have a customer with the Self-Service Portal. They allow their customers to enter support cases and communicate with them through it.

However, customers do not have rights to use the ADD COMMENTS action:

 

In the portal, I used the Access Rights link under the Tools dropdown and changed the Add Comments access here for the Portal User role:

 

However, that didn’t allow customers to enter comments.

Where else might this functionality be controlled?

Thanks!

@donnadeskins55 ,  have you tried Access Rights By Role?


Yes, If you look at the screenshots in my question, it shows the access rights that I have granted for the role.

I’m unable to find other access rights that might control access to that field, that I might have missed.


I finally found the right area to grant access.

It’s under the Hidden node. “New Comment” needs to be granted access:

 


Thank you for sharing your solution with the community @donnadeskins55!


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