We have a customer with the Self-Service Portal. They allow their customers to enter support cases and communicate with them through it.
However, customers do not have rights to use the ADD COMMENTS action:
In the portal, I used the Access Rights link under the Tools dropdown and changed the Add Comments access here for the Portal User role:
However, that didn’t allow customers to enter comments.
Where else might this functionality be controlled?
Thanks!
Yes, If you look at the screenshots in my question, it shows the access rights that I have granted for the role.
I’m unable to find other access rights that might control access to that field, that I might have missed.
I finally found the right area to grant access.
It’s under the Hidden node. “New Comment” needs to be granted access:
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