We have a customer with the Self-Service Portal. They allow their customers to enter support cases and communicate with them through it.
However, customers do not have rights to use the ADD COMMENTS action:
In the portal, I used the Access Rights link under the Tools dropdown and changed the Add Comments access here for the Portal User role:
However, that didn’t allow customers to enter comments.
Where else might this functionality be controlled?
Thanks!
Best answer by donnadeskins55
I finally found the right area to grant access.
It’s under the Hidden node. “New Comment” needs to be granted access:
Yes, If you look at the screenshots in my question, it shows the access rights that I have granted for the role.
I’m unable to find other access rights that might control access to that field, that I might have missed.
I finally found the right area to grant access.
It’s under the Hidden node. “New Comment” needs to be granted access:
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