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Acumatica Modern Customer Portal - FAQ and Managed Availability Sign-up

  • February 5, 2026
  • 6 replies
  • 547 views
MichaelBradner55
Community Manager

We are excited to announce that we are entering Managed Availability for our Modern Customer Portal initiative! We are looking for early adopters to explore the new features in a sandbox environment beginning with 2025 R2.


The steps to sign up are listed below and are also available in the Managed Availability program details.

If you would like an overview of the Modern Portal, please refer to the link below:

  • 2025 R2 Release Notes – Modern Customer Portal starts on page 139
  • The 2026 Acumatica Summit Customer Portal Presentation is attached to this post

Enrollment Information

To ensure a successful, high‑quality experience, participation in the Managed Availability program is limited. During enrollment, an Acumatica team member will review your use case and confirm whether it aligns with the program’s scope.

Customers:

  1. Please complete the eligibility survey by February 13th.
  2. Contact your Acumatica partner and provide:
    • Details describing which areas of the Modern Portal you plan to use and provide feedback to Acumatica

Partners:

Please create an Acumatica Presales Support Case and include:

  • Customer name and customer contact information
  • A summary of what the customer wants to test in the Modern Customer Portal

Frequently Asked Questions

What features are available in Modern Portal?

With the 2025 R2 release, the following modules are included:

  • Account History
  • B2B Ordering
  • Pay Invoices
  • Case Management
  • Corporate FAQ / Wiki Page

Which functionality is not yet supported in the Modern UI for 2025 R2?

The following features are not yet supported in this release:

  • Customizable dashboards
  • Pivot Tables
  • ARM Reports
  • Report Launcher and Viewer
  • Business Scenarios
  • Wiki Editor and Viewer
  • UI customization for new screens
  • Mobile application support

Can I use the Modern Customer Portal in production?

No. For 2025 R2, the Modern Customer Portal is not supported in production environments. Production availability is planned for 2026 R1.

Thanks!

Michael Bradner

 

    6 replies

    S
    Freshman I
    • sjohnsonNAW
    • Freshman I
    • February 17, 2026

    ​@MichaelBradner55 

    Hi Michael, just looking for an update to see if the Modern Customer Portal will be available in general release in 26R1?  Thanks!  Sue

     

    MichaelBradner55
    Community Manager
    • MichaelBradner55
    • Author
    • Community Manager
    • February 24, 2026

    Hi Sue,

    Thanks for your patience! We plan to make the Modern Customer Portal generally available in 26R1. It is currently in limited availability for 25R2. If you have any further questions, please don’t hesitate to reach out.

    Thanks

    Michael

    michael.bradner@acumatica.com

      M
      Varsity I
      Forum|alt.badge.img

      Hi Michael, did it make the 2026R1 general release last night? installing now on our demo server. Just want official word! 

      Thanks

      Matt

        MichaelBradner55
        Community Manager

        Great news, everyone! The Modern Customer Portal is officially GA in 26R1. As you navigate through it, please share your feedback—we’re eager to hear your thoughts!

        Michael

         

          schott61
          Freshman I
          Forum|alt.badge.img
          • schott61
          • Freshman I
          • August 14, 2026

          ​@MichaelBradner55 What kind of feedback have you received so far about the Modern Customer Portal? Either in general or compared to the former Customer Portal?

          Angel Schott - Algorithm - Director of Customer Success
          MichaelBradner55
          Community Manager

          The new user experience is a vast improvement over the classic UI.  Feedback from our early adopters in the Limited Availability program is the self-serve element for downloading statements, paying bills and open and managing support cases is a win.

          Configuration is fairly straightforward, allowing customers to determine which screens are available and customize the branding to their needs.  We have had some hiccups on deployment that we are working to resolve in 26R2.

          The B2B ordering experience is a major leap forward — giving B2B customers the modern, consumer-style shopping experience they now expect, fully integrated with the ERP they already run on. This is our first release, and we're building on strong early momentum with continued enhancements ahead. Rather than compete head-on with specialized e-commerce platforms like Shopify, CIMCloud, or BigCommerce, we're focused on what makes us different: a lower-cost, natively integrated solution that drives B2B sales growth without the complexity and overhead of a separate e-commerce stack.

          Ease of customization with a more modern architecture was also highlighted by feedback from our Limited Availability customers.

          We are targeting feature parity with the classic portal in 27R1 to bring in the classic ordering method and email payment notifications and payment surcharges. 

          Michael

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