Hello Team,
I’m seeking advise on the correct approach to reverse or correct an AR retainage invoice that generated an unexpected/abnormal GST amount in the tax total.
We are a construction company processing a partial holdback (retainage) for a project. The retainage invoice was created by releasing AR retainage and selecting only the applicable lines. However, upon release, the system calculated a GST amount that does not align with the retainage value or expected tax calculation.
I would appreciate assistance with the following:
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Possible reasons Acumatica may calculate GST incorrectly on a partial retainage release
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The recommended method to reverse or adjust the invoice while ensuring GST is corrected properly
Any insight or best-practice guidance would be appreciated.
Thank you.