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Error on Release of Check in Check and Payment

  • April 12, 2022
  • 9 replies
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Freshman I
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Can you help me how to solve this error on releasing of check and payments. Below is the screen capture of the error messages.

Thank you in advance

 

Best answer by Naveen Boga

Hi, @rmontana  Okay! Thanks for the confirmation.

When I look at the code and you will get this issue in the below scenario and hope this helps to identify the root cause from your end.

 

  • When Debit Total NOT Equals to the Credit Total 
  • AND Ledger Balance Type NOT equals to the Statistical type
  • AND BatchType is NOT equal to the Trial Balance.
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9 replies

Naveen Boga
Captain II
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Hi @rmontana  Do you have any customizations implemented on the Journal Transaction screen?

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Naveen B - Acumatica MVP 🏆 | Acumatica Developer 🚀 ⏩ https://www.linkedin.com/in/naveenb-acumatica-mvp/
    Freshman I
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    • rmontana
    • Author
    • Freshman I
    • April 12, 2022

    Hello @Naveen Boga none so far, we dont have customization on that screen

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    Acumatica Employee
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    • vkumar
    • Acumatica Support Team
    • April 12, 2022

    Hi @rmontana 

    The trace log has reference to customized object. Please refer to highlighted text below. Cst refers to Customized. You may check your customizations once again to see if anything impacts the AP document release process. 

    Regards,

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    VijayKumarU
      Naveen Boga
      Captain II
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      @rmontana Unpublish the customizations and verify to identify this issue is causing from your customizations are not.

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      Naveen B - Acumatica MVP 🏆 | Acumatica Developer 🚀 ⏩ https://www.linkedin.com/in/naveenb-acumatica-mvp/
        Freshman I
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        • rmontana
        • Author
        • Freshman I
        • April 16, 2022

        @Naveen Boga I already validate our customization but i don’t see any customized object like what @vkumar said.

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        Naveen Boga
        Captain II
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        Hi, @rmontana  Okay! Thanks for the confirmation.

        When I look at the code and you will get this issue in the below scenario and hope this helps to identify the root cause from your end.

         

        • When Debit Total NOT Equals to the Credit Total 
        • AND Ledger Balance Type NOT equals to the Statistical type
        • AND BatchType is NOT equal to the Trial Balance.
        Translate
        Naveen B - Acumatica MVP 🏆 | Acumatica Developer 🚀 ⏩ https://www.linkedin.com/in/naveenb-acumatica-mvp/
          Acumatica Employee
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          • vkumar
          • Acumatica Support Team
          • April 18, 2022

          Hi @rmontana 

          Adding to @Naveen Boga, since the GL batch is auto generated at the time of release, you may contact Acumatica support to get the issue reviewed further in this case. 

          You may check known issues list based on your version and build prior to contacting them. Here is the link for known issues.

          https://portal.acumatica.com/(W(5))/Main?ScreenId=KI2022R1&PageID=f4c70ae8-17e1-4e49-867b-f26ab674608b

          Hope this helps,
          Regards,

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          VijayKumarU
            Chris Hackett
            Community Manager
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            • Chris Hackett
            • Acumatica Community Manager
            • April 26, 2022

             Hi @rmontana were you able to resolve your issue? Thank you!

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            Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
            Freshman I
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            • rmontana
            • Author
            • Freshman I
            • May 4, 2022

            @Chris Hackett Yes already resolved. Thank you

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