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Error on Release of Check in Check and Payment

  • 12 April 2022
  • 9 replies
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Can you help me how to solve this error on releasing of check and payments. Below is the screen capture of the error messages.

Thank you in advance

 

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Best answer by Naveen Boga 17 April 2022, 17:03

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Naveen Boga
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Hi @rmontana  Do you have any customizations implemented on the Journal Transaction screen?

Naveen B
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Hello @Naveen Boga none so far, we dont have customization on that screen

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Hi @rmontana 

The trace log has reference to customized object. Please refer to highlighted text below. Cst refers to Customized. You may check your customizations once again to see if anything impacts the AP document release process. 

Regards,

VijayKumarU
Naveen Boga
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@rmontana Unpublish the customizations and verify to identify this issue is causing from your customizations are not.

Naveen B
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@Naveen Boga I already validate our customization but i don’t see any customized object like what @vkumar said.

Naveen Boga
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Hi, @rmontana  Okay! Thanks for the confirmation.

When I look at the code and you will get this issue in the below scenario and hope this helps to identify the root cause from your end.

 

  • When Debit Total NOT Equals to the Credit Total 
  • AND Ledger Balance Type NOT equals to the Statistical type
  • AND BatchType is NOT equal to the Trial Balance.
Naveen B
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Hi @rmontana 

Adding to @Naveen Boga, since the GL batch is auto generated at the time of release, you may contact Acumatica support to get the issue reviewed further in this case. 

You may check known issues list based on your version and build prior to contacting them. Here is the link for known issues.

https://portal.acumatica.com/(W(5))/Main?ScreenId=KI2022R1&PageID=f4c70ae8-17e1-4e49-867b-f26ab674608b

Hope this helps,
Regards,

VijayKumarU
Chris Hackett
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 Hi @rmontana were you able to resolve your issue? Thank you!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
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@Chris Hackett Yes already resolved. Thank you

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