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Question

Two tenants with one email address

  • February 26, 2026
  • 1 reply
  • 38 views
A

Hello there,

I have Tenant A (Main Company) and Tenant B (Start up). Email set up is the Exchange server configuration. We want one user to send emails from Tenant B as well as Tenant A.

Therefore, we just copied the External Application settings of Tenant A to Tenant B and synced only that one user’s email account in Tenant B.

When the user tries to send emails from Tenant B, it is picking the previous sent emails from Tenant A too.

Can we use the same email address for two different tenants? Is the above the correct way to set up in these type of scenario or do we need two distinct email addresses for this user?

Thank you for your inputs.

Regards,

Anish

1 reply

H
Varsity III
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Hi ​@Anish ,

Yes, we can make use of the same mail address but make sure the External Application settings are setup for individual templates.

Hope this helps!!

Harshita Sethia
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