Hi,
When I go into Receivables→ Processes-->Print Invoices and Memos and try to email a sales order invoice it’s not picking up the same e-mail template that I linked under Sales Order Preferences Mailing & Printing called InvoiceNotification. I made changes to that e-mail template but why under Print Invoices & Memos it’s not picking up the correct template. Am I doing something wrong.
Thanks,
Frances
Best answer by YasasWithanage76
Hello
Maybe the system utilizes the mail settings from the report itself.
Please follow the below KB article.
Hope this helps!
+4Hello
Maybe the system utilizes the mail settings from the report itself.
Please follow the below KB article.
Hope this helps!
+19Hello,
In addition to Yasas suggestion, does the Customer have a custom invoice notification connected to their Mailing & Printing tab? Settings on Customer’s Mailing & Printing tab will over-ride AR Preferences → Mailing & Printing tab settings.
Laura
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