Hi,
When I go into Receivables→ Processes-->Print Invoices and Memos and try to email a sales order invoice it’s not picking up the same e-mail template that I linked under Sales Order Preferences Mailing & Printing called InvoiceNotification. I made changes to that e-mail template but why under Print Invoices & Memos it’s not picking up the correct template. Am I doing something wrong.
Thanks,
Frances
Hello
Maybe the system utilizes the mail settings from the report itself.
Please follow the below KB article.
Hope this helps!
Hello,
In addition to Yasas suggestion, does the Customer have a custom invoice notification connected to their Mailing & Printing tab? Settings on Customer’s Mailing & Printing tab will over-ride AR Preferences → Mailing & Printing tab settings.
Laura
Thanks Laura and Yasas for the recommedations.
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