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Self Service Portal not installing correctly

  • June 17, 2024
  • 4 replies
  • 74 views

We are trying to install the self service portal and cannot seem to do so on our instance. 

 

It continually gives the error that it cannot copy the files if I try to name the instance “Portal”:

Or it gives the error that it cannot find the files if I try to name it ANYTHING else even if I change the installation file path.

 

If I create a brand new database and instance on this same server, all works fine. For a period of time it would not even run the configuration wizard. 

 

This is on my self hosted NFR instance on Azure. We have a ticket open with Acumatica, but I thought I'd try here as well since we haven’t been able to make any headway.

Best answer by mjones

Hi Chris,

 

Great question. Yes and no. I ended up creating a brand new server and migrating everything over to it. With that I was able to create a new portal.

 

Thanks,

Matt

4 replies

  • Author
  • Freshman II
  • June 18, 2024

Correction, I cannot create a new database and instance with a self service portal, I get the same error.


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • July 29, 2024

Hi @mjones were you able to find a solution? Thank you!


  • Author
  • Freshman II
  • Answer
  • August 1, 2024

Hi Chris,

 

Great question. Yes and no. I ended up creating a brand new server and migrating everything over to it. With that I was able to create a new portal.

 

Thanks,

Matt


szur
Freshman I
  • Freshman I
  • September 24, 2024

I’ve been getting the same error trying to install 24.112.0026.  It appears the Acumatica installer in to coping the /Acumatica ERP/Portal files when installing.  I’ve copies an earlier version of the /Portal files to get around this error.

 

We are planning to upgrade our production shortly.  Will there be a fix the the installer?