Outlook - System Email Account Setup Failed

Userlevel 7
Badge +19

Hello Everyone,

We are facing an issue while conguring Outlook email account but getting error “The mail receive has failed. NO LOGIN failed.”.

We have given valid credentials and other parameters but still getting this issue. Can anyone help me on this? 
Please find the screenshots for reference.


28 replies

Userlevel 2

We have a dedicated, licensed user in Office 365 for our Acumatica email address.  I would definitely try to see if authorizing via a licensed user account resolves the issue (versus a shared mailbox).  That should be a fairly simple test to run.


Good luck!

Userlevel 2

@Marco Villasenor I found the diagnostic tool I was referring to.  It is https://testconnectivity.microsoft.com/tests/o365

This will allow you to verify if it is an Office 365 configuration or account issues versus an Acumatica issue.

Userlevel 4
Badge +2

We are getting this issue now but the emails are still being sent and no incoming processing has been configured… other than moving to modern auth was there ever a resolution on this?


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