Outlook - System Email Account Setup Failed

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Userlevel 2

We have a dedicated, licensed user in Office 365 for our Acumatica email address.  I would definitely try to see if authorizing via a licensed user account resolves the issue (versus a shared mailbox).  That should be a fairly simple test to run.


Good luck!

Userlevel 2

@Marco Villasenor I found the diagnostic tool I was referring to.  It is https://testconnectivity.microsoft.com/tests/o365

This will allow you to verify if it is an Office 365 configuration or account issues versus an Acumatica issue.

Userlevel 4
Badge +2

We are getting this issue now but the emails are still being sent and no incoming processing has been configured… other than moving to modern auth was there ever a resolution on this?


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