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Outlook add-in logging in but not loading menu

  • Aug 12, 2022 5:40 PM UTC
  • 5 replies
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Freshman II

My outlook add-in logs in successfully but then I just see the spinning Microsoft hourglass and no menu items load.

What am I missing here?

Thanks in advance

 

Best answer by Julia Golomidova

Hello @iacook28,

If you are using Outlook on the Web, please, refer to the following KB article and see if the solution provided there helps.

 

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    5 replies

    Kandy Beatty
    Captain II
    Forum|alt.badge.img+18

    HI @iacook28 

    Is this your first time logging in with Outlook? If not, does the Add-In maybe need updated? Have you gone to a new version of Acumatica recently? Or is this the first time you have encountered this?

    You could also check this from the help documentation:

     

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    Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
      Freshman II
      • iacook28
      • Author
      • Freshman II
      • Aug 12, 2022 9:03 PM UTC

      Thank you for the reply. I had removed the add-in before upgrading, performed the upgrade then regenerated the Manifest.xml file and added it to outlook web client again.

      I’m not using Exchange so I don’t think the notes there help. Still getting the revolving wheel unfortunately.

       

       

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      Freshman I

      If you are running in local make sure you run in HTTPS link.

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        Freshman II
        • iacook28
        • Author
        • Freshman II
        • Aug 19, 2022 3:21 PM UTC

        Using the https link unfortunately made no difference..stumped!

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        Julia Golomidova
        Captain II
        Forum|alt.badge.img+3

        Hello @iacook28,

        If you are using Outlook on the Web, please, refer to the following KB article and see if the solution provided there helps.

         

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        With Best Regards, Julia
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