New tenant creation

  • 20 March 2023
  • 4 replies

Userlevel 4

Hello guys,

I managed to create a new tenant but system is not displaying it in the tenants list. It only shows up in the login screen. Have you guys experienced the same issue before?


Login screen


System is not displaying the newly created tenant “PT-PCIC” in the tenants list.



Best answer by chenwm 20 March 2023, 08:52

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4 replies

Userlevel 7
Badge +12

Hi @chenwm 

Can you login as “ admin “ user account and confirm if you are able to access the tenant list.


Other article which helps us to trouble shoot

if admin user is able to access tenant then create a account for you to access the screen.


Userlevel 7
Badge +9

I assume you are on Acumatica Clould. Correct?

if yes how many tenants does your contract allow you to have? If you exceed your tenants limits you won’t see all tenants,

Userlevel 4

Hi guys, i managed to resolve the issue by enabling the features.




Thank you so much.


Userlevel 7

Thank you for sharing your solution with the community @chenwm !


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