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Invoice Notification is sent out twice back to back to customer even activities on customer record says only one time

  • 8 February 2023
  • 4 replies
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Hi All,

I wonder if anybody is having the same issue.  two copies of email sent out:

we use the standard out of box notification templates InvoiceNotification (screen name: invoice, screen id: so303000) to send email to customers through “Print Invoices and Memos”(AR508000) manually.  Customers receive two copies of the same email back to back.  I check the activities on the customer record and all emails, Both places show only one copy sent out.  

 

Anybody seen something like this?  any ideas where to go to fix it?  we are on 2022R1 build 22.118.0022

appreciate any help/ideas.  Thanks.

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Best answer by Missy Main 30 March 2023, 22:57

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Hi @azhang 

Please open the Invoice/Memo report (AR641000) on report designer and check the mailing settings to see if there are any additional email addresses specified in the TO and CC fields.

When the AR508000 screen is used to send emails, I believe it uses the report mailing settings.

 

A
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Thank you for replying.  I checked it is set just like your screen shot.

Chris Hackett
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Hi @azhang  were you able to find a solution? Thank you!

Chris ~ A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
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Hi All,

I wonder if anybody is having the same issue.  two copies of email sent out:

we use the standard out of box notification templates InvoiceNotification (screen name: invoice, screen id: so303000) to send email to customers through “Print Invoices and Memos”(AR508000) manually.  Customers receive two copies of the same email back to back.  I check the activities on the customer record and all emails, Both places show only one copy sent out.  

 

Anybody seen something like this?  any ideas where to go to fix it?  we are on 2022R1 build 22.118.0022

appreciate any help/ideas.  Thanks.



Hello, I see something like this happen sometimes.

If the duplicate copy of the email cannot be found in that tenant, then it could be:
1. Coming from an additional tenant that has same data via snapshot restore
2. Coming from a TEST, SANDBOX, or DEV environment (completely separate from the main ACU environment) which had a snapshot restored.

One thing that can be done to test this is to add something to the very end of the notification template that gets sent out on the main environment.
Maybe an underscore or something that looks inconspicuous.

 

Then when a report of duplicate email is provided again, review both emails, and verify if one has the inconspicuous underscore or both have it. 

 

If both have it, then we can conclude that it is duplicating on the main environment. 

If only 1 has it, then we can conclude that it is a duplicate coming form a different separate environment, or tenant. ​​​​​​

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