How can I setup incoming mail processing?

Hello ​@Harry ,
 

I would try the below for routing employee emails.

https://help.acumatica.com/(W(9))/Help?ScreenId=ShowWiki&pageid=cc8b8172-254f-4dbc-9897-a0493554fe27

hdussa wrote:

Hello ​@Harry ,
 

I would try the below for routing employee emails.

https://help.acumatica.com/(W(9))/Help?ScreenId=ShowWiki&pageid=cc8b8172-254f-4dbc-9897-a0493554fe27

 

Hey ​@hdussa , thanks for your prompt suggestion. I tried by sending out a mail to the reply address & system mail account where incoming mail processing & route emails are setup as stated. Still it is not getting forwarded to the intended routing mail.

Also ​@hdussa , I am kinda getting confused at this point:
“emails intended for a particular employee should be routed from the system email account to the employee's email address”

For my scenario, I have a separate mail address - abc@test.com and the reply address is xyz@test.com

So now, a mail is sent out it will sent out from anc@test.com whereas when the recipient replies to the same mail it comes under xyz@test.com and then this incoming should be automatically redirected to route emails option, which upon activating the route emails checkbox and for the same employee record it is not getting routed.

What m I missing here?

Hi ​@Harry ,

The email account configuration needs a detailed review. Please raise a case with Acumatica.

Good luck!