Hello all,
I am trying to setup the incoming mail processing where if a mail is received it should be forwarded to an employee.
Under the Incoming Mail Processing tab, we have the option to Routing the mails. How to setup this?
Thanks in advance.
Answer
How can I setup incoming mail processing?
Best answer by CJayalath49
Hi
With regards to your initial question, you need to activate incoming email processing and route to employee functionality.
This phrase “emails intended for a particular employee should be routed from the system email account to the employee's email address” means Acumatica forwards a copy of the reply email to the direct mailbox of the user who sent the original email in the thread.
About the third scenario, you can submit a case to Acumatica support.
Hope this helps.
+1Hello
I would try the below for routing employee emails.
https://help.acumatica.com/(W(9))/Help?ScreenId=ShowWiki&pageid=cc8b8172-254f-4dbc-9897-a0493554fe27
~ Harish Dussa
Hello
I would try the below for routing employee emails.
https://help.acumatica.com/(W(9))/Help?ScreenId=ShowWiki&pageid=cc8b8172-254f-4dbc-9897-a0493554fe27
Hey
Also
“emails intended for a particular employee should be routed from the system email account to the employee's email address”
For my scenario, I have a separate mail address - abc@test.com and the reply address is xyz@test.com
So now, a mail is sent out it will sent out from anc@test.com whereas when the recipient replies to the same mail it comes under xyz@test.com and then this incoming should be automatically redirected to route emails option, which upon activating the route emails checkbox and for the same employee record it is not getting routed.
What m I missing here?
+1Hi
The email account configuration needs a detailed review. Please raise a case with Acumatica.
Good luck!
~ Harish Dussa
Hi
Hi
With regards to your initial question, you need to activate incoming email processing and route to employee functionality.
This phrase “emails intended for a particular employee should be routed from the system email account to the employee's email address” means Acumatica forwards a copy of the reply email to the direct mailbox of the user who sent the original email in the thread.
About the third scenario, you can submit a case to Acumatica support.
Hope this helps.
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