We recently started using Fortis and are getting a “Contact Not Found” error. The contact does exist, and has an email address? Why is this happening and how can we correct it?
Answer
Fortis - Contact Not Found
Best answer by KushaniPerera88
Hi
This is a known issue and it has been fixed in 2024 R2 Update 1 (build 24.201.0052).
You can try this workaround until the update is done
- Open AR303010. Create customer payment method for the customer and required processing center, manually delete suggested Customer Payment ID (so system will create new)
- Add new (or existing card). Save customer payment method
- Create Payment link again
Hi @DanaAGI,
Could you please provide the error trace you’re facing? This will help us better understand the issue.
+3
Hi
This is a known issue and it has been fixed in 2024 R2 Update 1 (build 24.201.0052).
You can try this workaround until the update is done
- Open AR303010. Create customer payment method for the customer and required processing center, manually delete suggested Customer Payment ID (so system will create new)
- Add new (or existing card). Save customer payment method
- Create Payment link again
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