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EMail Documents, such as Purchase Orders, from user's email account instead of system email account

  • June 12, 2025
  • 2 replies
  • 59 views

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We added a new branch and certain documents, such as Purchase Orders, are sending from the system email account instead of the user’s email account.   This causes issues with the buyer not receiving replies back from the vendor.   We have two other branches where this is not the case.   I cannot find a difference between the branches that are working and this one that is not.   Email settings and templates appear identical.

Working example:

 

Non-Working example:

 

What am I missing???

 

Thanks,

Brett

 

Best answer by DasunPerera91

Hi Brett,

Do all branches have the same Default Email Account in User Profile of the user?

 

2 replies

DasunPerera91
Acumatica Employee
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  • Acumatica Employee
  • Answer
  • June 15, 2025

Hi Brett,

Do all branches have the same Default Email Account in User Profile of the user?

 


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  • Author
  • Jr Varsity III
  • June 16, 2025

@DasunPerera91  Bingo.  That was missing. 

Thank you!!!