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Duplicate User for Acumatica Portal - Same email address

  • 7 July 2021
  • 5 replies
  • 171 views

To whom it may concern,

 

I received an email saying "Welcome to Acumatica Community"

With Username: michaels@digitalplanet

 

When I recover password I receive the following message,

 

" Sorry, that email address is already used! "

 

It could only be this email address that you are receiving this email from.

michaels@digitalplanet.co.za

 

The users that have the duplicate Emails are as follows,

 

michaels@digitalplanet

mikeslabdp or mikeslab

 

Please remove user mikeslabdp as it is the duplicate.

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Best answer by Naveen Boga 7 July 2021, 07:55

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5 replies

 

Userlevel 7
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@mikeslabdp  Please raise a support ticket with Acumatica or Email to support@acumatica.com, you may get an immediate help .

 

 

@mikeslabdp  Please raise a support ticket with Acumatica or Email to support@acumatica.com, you may get an immediate help .

 

 

 

Hi Naveen,

I already did that and 2 days later I have no response.

Maybe I’ll get one here.

Userlevel 2
Badge

I have the same issue.  I created an account here before I was added to the support team and I randomly get error messages on Acumatica pages.  I sent an email from the University page and whoever got that created a support ticket for me.

I have the same issue.  I created an account here before I was added to the support team and I randomly get error messages on Acumatica pages.  I sent an email from the University page and whoever got that created a support ticket for me.


Hi

You need to talk to your admin of your Acumatica Portal.

I do not know why they do not out a validation on existing email for this trivial thing.

Good luck.

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