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Download Package / Install Update in Trial Mode

  • March 8, 2026
  • 1 reply
  • 30 views

In Short: The issue I am having is upgrading in Trial Mode. I am wondering if my account just does not have access to the “Download Package” function (because I don’t have an account). Which would be an easy answer, but not good news for my pre-implementation testing scenario.

Longer version for anyone interested in offering reply. I have been reviewing Acumatica software...in Trial Mode (pre-implementation). I have installed locally from Open University provided software. I have gone through setup, import data, set up some minor customizations (new columns that move data from SO to SO.Invoice...and created those same columns in AR.Invoice for customized reporting...I set up and tested the custom reporting...systems works great! But I wanted to test going through upgrades. I Snapshot’d the tenant, created new instance (sandbox), customizations tested fine, I turned off the customizations in the tenant, went to maintenance mode, downloaded the package in Apply Updates, and attempted to install the upgrade also in Apply Updates (from 25.200.0248 to 25.201.0213. It says “Ready to Install” True, (I have been through this 4 times, resetting up the sandbox with a bit of variables, like: changed the directory, opened permissions wider, etc). I have gotten varied results: it has deleted and never completed; restored fine, but no update installed; and same, with an actual warning that no update was installed on the final go (the error was about a file missing from C:\Windows\System32\inetsrv\...aup.)

I appreciate any help. Thanks!

1 reply

lauraj46
Captain II
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  • Captain II
  • March 9, 2026

Hi ​@clearcreeksolutionsllc ,

Welcome to the Acumatica community!

I’m not sure regarding the ‘Apply Updates’ screen in the UI, but normally the procedure that we follow to upgrade an instance is to download the package (msi) from builds.acumatica.com, install the new version, then update the instance using the Acumatica ERP Configuration wizard.  This is detailed in the Open University S100 course, Lesson 6.

https://openuni.acumatica.com/courses/system-admin/s100-installation-and-site-management-2/

Hope this helps!

Laura