Hello,

Please compare Segmented Keys for Customer ID between Test and Live environments:

Laura

Thanks so much for your reply.  The Segmented Keys screen is the same for both environments:

Is there something specific on that screen, or another, that I should change?

Thanks again!

Hello,

What additional information can you show us from Tools → Trace?

Are you unable to enter ANY new customer ID Value?  For example, does a shorter key work, does alpha only, or numeric only work?

With Override OFF, the Customer key is using configurations from its Parent - Business Account.  Can you also compare to your development environment and  show us BizAcct Segmented Key configurations?

Thanks.

Laura

Here is the Segmented Keys screen from our dev environment: 

Here is a trace log:

Error: Inserting 'Customer' record raised at least one error. Please review the errors.

 at PX.Data.PXUIFieldAttribute.CommandPreparing(PXCache sender, PXCommandPreparingEventArgs e)
 at PX.Data.PXCache.AttributeHandlersSquasher`1.<>c__DisplayClass2_0`1.<To>b__0(PXCache cache, TArgs args)
 at PX.Data.PXCache.OnCommandPreparing(String name, Object row, Object value, PXDBOperation operation, Type table, FieldDescription& description)
 at PX.Data.PXTableAttribute.PrepareParametersForInsert(PXCache sender, Object row, Type ] tables, ISqlDialect dialect, Boolean audit, List`1i] pars)
 at PX.Data.PXTableAttribute.PersistInserted(PXCache sender, Object row)
 at PX.Data.PXCache`1.PersistInserted(Object row, Boolean bypassInterceptor)
 at PX.Data.PXCache`1.Persist(PXDBOperation operation)
 at PX.Data.PXGraph.Persister.Persist(Type cacheType, PXDBOperation operation)
 at PX.Data.PXGraph.PerformPersist(IPersistPerformer persister)
 at PX.Data.PXGraph.TransactionalPersist()
 at PX.Data.PXGraph.RetryTransaction(Action persistBody, Int32 maxRetries)
 at PX.Data.PXGraph.Persist()
 at PX.Objects.AR.CustomerMaint.Persist()
 at PX.Objects.CR.Extensions.BusinessAccountContactDetailsExt`4.Persist(Action del)
 at PX.Objects.CR.Extensions.DefLocationExt`6.Persist(Action del)
 at PX.Objects.AR.CustomerMaint.PaymentDetailsExt.Persist(Action del)
 at PX.Objects.CR.Extensions.CRPrimaryContactGraphExt`5.Persist(Action del)
 at PX.Objects.FS.SM_CustomerMaint.Persist(Action baseMethod)
 at PX.Data.PXSave`1.<HandlerInternal>g__Persist|3_2()
 at PX.Data.PXSave`1.<HandlerInternal>d__3.MoveNext()
 at PX.Data.PXAction`1.<Press>d__39.MoveNext()
 at PX.Data.PXAction`1.<Press>d__39.MoveNext()
 at PX.Web.UI.PXBaseDataSource.tryExecutePendingCommand(String viewName, String(] sortcolumns, Booleang] descendings, Objecta] searches, Objectb] parameters, PXFilterRow ] filters, DataSourceSelectArguments arguments, Boolean& closeWindowRequired, Int32& adapterStartRow, Int32& adapterTotalRows)
 at PX.Web.UI.PXBaseDataSource.ExecuteSelect(String viewName, DataSourceSelectArguments arguments, PXDSSelectArguments pxarguments)

Thanks again for your replies!

I put in a ticket with Acuamtica support and they pointed out that there was a customization dealing with the Customers screen and I didn’t have that customization in my dev environment.  I was able to replicate the error once I published it in dev and was then able to fix the issue.

Thanks again all for your replies, I appreciate it!