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I haven’t been able to find any articles about this issue so I hope it is OK to ask a question here.  I have a sandbox running 2019 R1 19.120.0012.  I updated this site a few weeks ago using the Apply Updates option in the System Management area.  When I try to use the Configuration Wizard to update the database it gives me the following error:

 

Upgrade process has been interrupted. The database cannot be upgraded because your current build (19.120.0012) is incompatible with the build (20.200.0077) you want to install. Wait for the next update package that will be compatible with your current build.


The call stack indicates that the installer doesn’t seem to know about 19.120 release. 

at PX.BulkInsert.Installer.InstallationCommon.IsAllowToUpgradeTt](String currentPrintVersion, String installerPrintVersion, List`1 KnownVersions)
   

This seems to validate what the 2020 R2 release notes say about the direct upgrade path from 2019 R1 to 2020 R2:

Acumatica ERP 2020 R2 can be upgraded from the following particular versions:

• 2020 R1 Update 9 (20.109.0032) and earlier

• 2019 R2 Update 12 (19.212.0021) and earlier

• 2019 R1 Update 19 (19.119.0011) and earlier

 

As we’re on the latest version of 2019 R1, I am wondering if it is intentional that 19.120 is excluded from an upgrade or if this is just an instance where the list of known previous versions was not updated after 19.120 was released?

Hi Zach, the upgrade from 19.120 to 2020 R2  GA build is not supported as there are changes made in 19.120 which were not yet included in the GA build of 2020 R2. To prevent potential quality issues we don’t allow this upgrade path, you will need to wait for the next build of 2020 R2 which is preliminarily planned for the beginning of Oct. 

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