Stop Access to Community Portal

  • 6 February 2024
  • 9 replies
  • 103 views
dougmcbride79
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We have a former vendor to our company that keeps adding users under our company to the Acumatica Community Portal.  I have changed my password and yet they still keep adding users.  I tried to make them “inactive” but the inactive box is now greyed out.  How can I get them off of our company account?  How can I stop them from adding new persons to our account? 

9 replies

Chris Hackett
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Hi @dougmcbride79 - Access to the community with a link to a business account is setup in Acumatica CRM. SSO just brings the login information over to the community. I would contact Support and work with them on this.

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
dougmcbride79
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Are you suggesting I contact Support for the community?  I cannot find any support link to the community.  Where is the link / button to create a community support case?  

Chris Hackett
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Hi @dougmcbride79 - I was referring to the Acumatica Support team. I have reached out to a peer there and they will get in touch with you to assist.

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
dougmcbride79
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Thank you so much

dougmcbride79
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I recieved an email from Acumatica Support.  Note said it was fixed.  But not fixed. The two “unauthorized” accounts are still listed on my company user list.  Did I miss something?  

 

Chris Hackett
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Hi @dougmcbride79 - I don't know as it's with Support now. Can you reply to the email with this information? I did forward on as well. Chris

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
dougmcbride79
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Chris: Thank you.  I will work with Acumatic Support. Doug

Chris Hackett
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Hi @dougmcbride79 I just wanted to check if the issue was resolved? 

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
dougmcbride79
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Yes, thank you.  All if fixed now.  I greatly appreciate your help.

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