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Stop Access to Community Portal

  • February 6, 2024
  • 9 replies
  • 151 views
dougmcbride79
Semi-Pro I
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We have a former vendor to our company that keeps adding users under our company to the Acumatica Community Portal.  I have changed my password and yet they still keep adding users.  I tried to make them “inactive” but the inactive box is now greyed out.  How can I get them off of our company account?  How can I stop them from adding new persons to our account? 

Doug McBride

    9 replies

    Chris Hackett
    Community Manager
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    • Chris Hackett
    • Acumatica Community Manager
    • February 6, 2024

    Hi @dougmcbride79 - Access to the community with a link to a business account is setup in Acumatica CRM. SSO just brings the login information over to the community. I would contact Support and work with them on this.

    Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
    dougmcbride79
    Semi-Pro I
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    • dougmcbride79
    • Author
    • Semi-Pro I
    • February 6, 2024

    Are you suggesting I contact Support for the community?  I cannot find any support link to the community.  Where is the link / button to create a community support case?  

    Doug McBride
    Chris Hackett
    Community Manager
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    • Chris Hackett
    • Acumatica Community Manager
    • February 6, 2024

    Hi @dougmcbride79 - I was referring to the Acumatica Support team. I have reached out to a peer there and they will get in touch with you to assist.

    Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
      dougmcbride79
      Semi-Pro I
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      • dougmcbride79
      • Author
      • Semi-Pro I
      • February 6, 2024

      Thank you so much

      Doug McBride
        dougmcbride79
        Semi-Pro I
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        • dougmcbride79
        • Author
        • Semi-Pro I
        • February 10, 2024

        I recieved an email from Acumatica Support.  Note said it was fixed.  But not fixed. The two “unauthorized” accounts are still listed on my company user list.  Did I miss something?  

         

        Doug McBride
        Chris Hackett
        Community Manager
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        • Chris Hackett
        • Acumatica Community Manager
        • February 11, 2024

        Hi @dougmcbride79 - I don't know as it's with Support now. Can you reply to the email with this information? I did forward on as well. Chris

        Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
        dougmcbride79
        Semi-Pro I
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        • dougmcbride79
        • Author
        • Semi-Pro I
        • February 11, 2024

        Chris: Thank you.  I will work with Acumatic Support. Doug

        Doug McBride
        Chris Hackett
        Community Manager
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        • Chris Hackett
        • Acumatica Community Manager
        • February 13, 2024

        Hi @dougmcbride79 I just wanted to check if the issue was resolved? 

        Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
        dougmcbride79
        Semi-Pro I
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        • dougmcbride79
        • Author
        • Semi-Pro I
        • February 13, 2024

        Yes, thank you.  All if fixed now.  I greatly appreciate your help.

        Doug McBride
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