Solved

Purchase Order Document Summary Total Bug?

  • 19 May 2023
  • 5 replies
  • 109 views
N
Rank
Userlevel 3
Badge

Good day.

 

I would like to inquire if this happened to others and what are the causes and solutions for this. We encountered in one of our purchase orders that the totals on the document summary still have values even if there are no values on the details tab. This also happened on some of our purchase requisitions. Is this a bug or something? Thanks in advance.

 

Note: 2021 R2 Build 21.215.0016

icon

Best answer by Laura02 22 May 2023, 12:18

View original
If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*.

5 replies

manikantad18
Rank
Userlevel 7
Badge +12

Hi @Novstat 

Are you seeing this issue regularly with every PO?

Have you done any customization on PO screens?

Thanks

Acumatica Functional Consultant
Laura02
Rank
Badge +18

Hello,

Does the document recalculate its totals when Hold is removed?  If you add a new line and then remove Hold?

Laura ~ Klear Systems, Inc. Irvine, CA. ~ Please remember to "Mark Best Answer" to help those who are facing the same problem.~
N
Rank
Userlevel 3
Badge

Hello,

Does the document recalculate its totals when Hold is removed?  If you add a new line and then remove Hold?

Hi Ms. Laura,

 

Even if the document is not on hold, the value is still the same. And if we add a new line, the line value just adds to the document amount.

If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*.
N
Rank
Userlevel 3
Badge

Hi @Novstat 

Are you seeing this issue regularly with every PO?

Have you done any customization on PO screens?

Thanks

Hi,

 

We don’t have any customizations on our PO screen. This is the first time that it happened on PO but we also encounter this on Requisitions.

Also, I don’t have access to the link you provided. Hoping for your kind assistance on this, thank you.

 

If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*.
Laura02
Rank
Badge +18

Hello,

Are you using an External Tax provider?  What is your Acumatica version?

The solution posted by Manikanta states that specific versions of Acumatica had a known error only when version is in the list below and external tax provider is used. When PO amounts are altered, the unbilled and unpaid amounts on the PO were not properly updated and later documents created from the PO could throw an error. 

Please contact your support provider if you need help with an upgrade or the work-around:

This is a known issue for the following builds of Acumatica ERP:

  • 2022 R2 Update 9 (22.209.0029) and earlier
  • 2022 R1 Update 17 (22.117.0016) and earlier
  • All builds of the 2021 R2 Version
  • All builds of the 2021 R1 Version
  • All builds of the 2020 R2 Version
  • All builds of the 2020 R1 Version

Solution

Update to one of the following builds of Acumatica ERP:

  • 2022 R2 Update 10 (22.210.0020) or later
  • 2022 R1 Update 18 (22.118.0022) or later

Workaround Option 1

 

Step 1. Use the copy-paste option from the form toolbar to create new purchase orders from the corrupted ones.

Step 2. Delete the corrupted purchase orders.

 

Option 2

 

Contact your Acumatica support provider to receive the workaround instructions and any assistance with using them.

Laura ~ Klear Systems, Inc. Irvine, CA. ~ Please remember to "Mark Best Answer" to help those who are facing the same problem.~

Reply


Terms & ConditionsCookie settings
About Acumatica ERP system
Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
© 2008 — 2024  Acumatica, Inc. All rights reserved