Not being able to access the Product Idea section

Thank you so much @Chris Hackett, I just signed out and back again and I see that I have gained access to the product Ideas page. Thanks for your help.

I am having the same issue as listed above (not able to access Product Ideas section).  Can someone assist me?  

Hi @Sbertsch - It appears your company didn’t get attached to your profile initially. We have fixed it. You will need to sign out and back in for the change to take effect here on the community. Cheers!

Facing the same issue. Kindly provide solutions/suggestions.

Hi @Harshita  - this account only has “registered guest” access because it’s not tied to a business account. If you have another account tide to your business account you should use that for full access. You may also check with your business account owner and have them add this account (email) to your business account. They should make sure to also provide you with the required access rights when they add. 

Hello, I’m also having the same issue. How can this be fixed?

Hi @cberwaldt - -It appears your business account didn’t have the correct role assigned in CRM. I fixed that but you will need to logout/login to the community for it to take effect there. Please let me know if you have any questions. Thank you!

Hi @Chris Hackett , could you please help me? I’m having the same issue as @wxbrian . Actually, we work in the same company. Thanks!

Hi @Chris Hackett , make that 2. I also don’t have access to some community discussions. Looks like the same issue. Could you take a look at my account as well?

I also work with @wxbrian and @GastonRuggeri  

Thanks!

​Please could you add @karunafrontier as well? thanks!

Hi @karunafrontier , @RamsayCh , @GastonRuggeri - I reached out to support on this as there were so many of you. Here is their response: “We have corrected all the accounts with this domain.” You will need to sign out / in to the community for the changes to take effect.

Hello @Chris Hackett! Would you be able to add me as well? I work with @GastonRuggeri , @RamsayCh , and @wxbrian above. Thank you!

Hi  @PeterAdams - I have updated you. 

Hello @Chris Hackett! Would you be able to add me as well? I work in the same team as Peter, Chris, Brian and Gaston. 

Thank you so much

Haochen 

Hi @WeiHa I have added.

Hi ​@Chris Hackett 

Same issue here if you can help.

Thanks!

Hi ​@CAS2809 - You will need to work with your partner or Acumatica Support as this change needs to happen in Acumatica CRM. At present you are not attached to a business account. They need to do that and assign you the proper role.

​Hi @Chris Hackett, I am in the same team as ​@wxbrian, ​@PeterAdams, ​@GastonRuggeri, and ​@RamsayCh. I am having the issue posted here by Brian. Would it be possible to add my profile to the same company account? Thank you in advance! 

Hi ​@salarsays - I have updated

Hi ​@Chris Hackett, I am also having trouble accessing product ideas and KB. My user seems to not be linked to my business account. I am a current customer of MYOB Acumatica and am really hoping it is possible to have access to the forum. My partner support provider has recommended contacting the community support directly. Is this something you can help me with? Cheers

Hi ​@AndrewBaihn - I believe that's addressed here: 

Hi ​@Chris Hackett , 

Bit confused here, I’ve read the linked thread and have noted WillH’s response, could you please confirm:

So essentially customers (companies who have purchased MYOBA licenses as end users) cannot access the knowledge base.

However, if you are a consultant/MYOB Partner, you can get access to the Knowledge Base.

I am in the same bucket as ​@AndrewBaihn, my MYOBA consultant said for me to ask “Acumatica” for access. I have seen in the community (and this thread) some people granted access and some not.  

Thanks.

Hi ​@johnh3 - I'm afraid there's nothing I control with this. Your role in Acumatica portal controls access in the community. Those who were fixed have the appropriate role in the portal so can gain access. If they don't, then they need to work with their partners for the information. 

Thanks ​@Chris Hackett, our Acumatica consultant is not a partner, but they believe that MYOB is (we are a NZ based customer), so they have contacted MYOB in this instance.