Skip to main content

Login problem with community - Resolved

  • September 11, 2025
  • 8 replies
  • 132 views

Chris Hackett
Community Manager
Forum|alt.badge.img

We are aware of login issue with the community site and are working to resolve. This notice will be updated as we know more. Our apologies for the inconvenience caused. 

8 replies

JSpikowski
Jr Varsity II
Forum|alt.badge.img
  • Jr Varsity II
  • September 11, 2025

Thanks Chris for the update. I'm sure glad my phone maintains its login or I would be locked out.


meganfriesen37
Captain II
Forum|alt.badge.img+12

Thanks Chris!  I am logged into the community, but not the partner portal.  


Chris Hackett
Community Manager
Forum|alt.badge.img
  • Author
  • Acumatica Community Manager
  • September 11, 2025

Hi ​@meganfriesen37 - As long as your login doesn’t expire for community, you’re good. It’s when the login expires you will have trouble. Are you saying you can’t login to Partner Portal? If no then we need to alert IT. Thank you!


Chris Hackett
Community Manager
Forum|alt.badge.img
  • Author
  • Acumatica Community Manager
  • September 11, 2025

Quick update everyone. Gainsight engineering team is working on the issue. We’re hoping for a resolution soon.


meganfriesen37
Captain II
Forum|alt.badge.img+12

Hi ​@meganfriesen37 - As long as your login doesn’t expire for community, you’re good. It’s when the login expires you will have trouble. Are you saying you can’t login to Partner Portal? If no then we need to alert IT. Thank you!

Chris - I’ll send you a private message

 


Chris Hackett
Community Manager
Forum|alt.badge.img
  • Author
  • Acumatica Community Manager
  • September 12, 2025

Quick update. We are waiting on the fix from Gainsight engineering. We are hoping that will be by Monday but no firm ETA.


JSpikowski
Jr Varsity II
Forum|alt.badge.img
  • Jr Varsity II
  • September 12, 2025

They should restore the code that worked before their update until they can figure out the issue.

My forum login cookies are like gold. 🙂


Chris Hackett
Community Manager
Forum|alt.badge.img
  • Author
  • Acumatica Community Manager
  • September 15, 2025

This issue appears to be resolved. Thank you everyone for your patience!