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Login problem with community - Resolved

  • September 11, 2025
  • 8 replies
  • 132 views
Chris Hackett
Community Manager
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We are aware of login issue with the community site and are working to resolve. This notice will be updated as we know more. Our apologies for the inconvenience caused. 

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.

    8 replies

    JSpikowski
    Jr Varsity II
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    • JSpikowski
    • Jr Varsity II
    • September 11, 2025

    Thanks Chris for the update. I'm sure glad my phone maintains its login or I would be locked out.

    meganfriesen37
    Captain II
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    Thanks Chris!  I am logged into the community, but not the partner portal.  

    Megan Friesen, Contego Software Solutions, Canada
    Chris Hackett
    Community Manager
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    • Chris Hackett
    • Author
    • Acumatica Community Manager
    • September 11, 2025

    Hi ​@meganfriesen37 - As long as your login doesn’t expire for community, you’re good. It’s when the login expires you will have trouble. Are you saying you can’t login to Partner Portal? If no then we need to alert IT. Thank you!

    Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
    Chris Hackett
    Community Manager
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    • Chris Hackett
    • Author
    • Acumatica Community Manager
    • September 11, 2025

    Quick update everyone. Gainsight engineering team is working on the issue. We’re hoping for a resolution soon.

    Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
    meganfriesen37
    Captain II
    Forum|alt.badge.img+12

    Hi ​@meganfriesen37 - As long as your login doesn’t expire for community, you’re good. It’s when the login expires you will have trouble. Are you saying you can’t login to Partner Portal? If no then we need to alert IT. Thank you!

    Chris - I’ll send you a private message

     

    Megan Friesen, Contego Software Solutions, Canada
    Chris Hackett
    Chris Hackett
    Community Manager
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    • Chris Hackett
    • Author
    • Acumatica Community Manager
    • September 12, 2025

    Quick update. We are waiting on the fix from Gainsight engineering. We are hoping that will be by Monday but no firm ETA.

    Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
    JSpikowski
    Jr Varsity II
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    • JSpikowski
    • Jr Varsity II
    • September 12, 2025

    They should restore the code that worked before their update until they can figure out the issue.

    My forum login cookies are like gold. 🙂

    Chris Hackett
    Community Manager
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    • Chris Hackett
    • Author
    • Acumatica Community Manager
    • September 15, 2025

    This issue appears to be resolved. Thank you everyone for your patience!

    Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
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