Skip to main content
Solved

Customer Portal user login

  • Apr 12, 2022 5:00 PM UTC
  • 5 replies
  • 623 views
  • Translate All
Freshman I

We’ve had a scenario come up.  If we’ve used a contact’s email address as the username for the customer portal and the email address was misspelled or the email domain has been updated is there a way to change the login to the correct or new email address?

Best answer by Kandy Beatty

Hi @dskinconsulting36 

You can not change the ID, but you can change the email. 

 

View original

    5 replies

    Kandy Beatty
    Captain II
    Forum|alt.badge.img+18

    Hi @dskinconsulting36 

    Check in your actual Acumatica for the user login. You can adjust it there.

    Translate
    Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
    Freshman I

    Hi @kbeatty21 That’s where I am looking, once the status is active the actual login is no longer an editable field.  

    Translate
    Naveen Boga
    Captain II
    Forum|alt.badge.img+20
    • Naveen Boga
    • Captain II
    • Apr 12, 2022 5:36 PM UTC

    Hi @dskinconsulting36  I don’t think we can change the login username.

    Translate
    Naveen B - Acumatica MVP 🏆 | Acumatica Developer 🚀 ⏩ https://www.linkedin.com/in/naveenb-acumatica-mvp/
    Kandy Beatty
    Captain II
    Forum|alt.badge.img+18
    • Kandy Beatty
    • Captain II
    • Answer
    • Apr 12, 2022 5:53 PM UTC

    Hi @dskinconsulting36 

    You can not change the ID, but you can change the email. 

     

    Translate
    Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
      Freshman I

      @kbeatty21 Thanks.  We thought that too, but it didn’t hurt to ask just in case we were missing something.

      Translate
        Terms & ConditionsAccessibility statement
        About Acumatica ERP system
        Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
        © 2008 — 2024  Acumatica, Inc. All rights reserved