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Customer Portal user login

  • 12 April 2022
  • 5 replies
  • 275 views
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We’ve had a scenario come up.  If we’ve used a contact’s email address as the username for the customer portal and the email address was misspelled or the email domain has been updated is there a way to change the login to the correct or new email address?

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Best answer by Kandy Beatty 12 April 2022, 19:53

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Kandy Beatty
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Hi @dskinconsulting36 

Check in your actual Acumatica for the user login. You can adjust it there.

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
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Hi @kbeatty21 That’s where I am looking, once the status is active the actual login is no longer an editable field.  

Naveen Boga
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Userlevel 7
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Hi @dskinconsulting36  I don’t think we can change the login username.

Naveen B
Kandy Beatty
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Userlevel 7
Badge +16

Hi @dskinconsulting36 

You can not change the ID, but you can change the email. 

 

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
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@kbeatty21 Thanks.  We thought that too, but it didn’t hurt to ask just in case we were missing something.

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