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Customer Portal user login

  • April 12, 2022
  • 5 replies
  • 532 views
D
Freshman I

We’ve had a scenario come up.  If we’ve used a contact’s email address as the username for the customer portal and the email address was misspelled or the email domain has been updated is there a way to change the login to the correct or new email address?

Best answer by Kandy Beatty

Hi @dskinconsulting36 

You can not change the ID, but you can change the email. 

 

    5 replies

    Kandy Beatty
    Captain II
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    • Kandy Beatty
    • Captain II
    • April 12, 2022

    Hi @dskinconsulting36 

    Check in your actual Acumatica for the user login. You can adjust it there.

    Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
    D
    Freshman I

    Hi @kbeatty21 That’s where I am looking, once the status is active the actual login is no longer an editable field.  

    Naveen Boga
    Captain II
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    • Naveen Boga
    • Captain II
    • April 12, 2022

    Hi @dskinconsulting36  I don’t think we can change the login username.

    Naveen B - Acumatica MVP 🏆 | Independent Developer for Hire 🚀 ⏩ https://www.linkedin.com/in/boga-naveen-kumar-54079a66/
    Kandy Beatty
    Captain II
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    • Kandy Beatty
    • Captain II
    • Answer
    • April 12, 2022

    Hi @dskinconsulting36 

    You can not change the ID, but you can change the email. 

     

    Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
      D
      Freshman I

      @kbeatty21 Thanks.  We thought that too, but it didn’t hurt to ask just in case we were missing something.

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