Hello community,
Acumatica is launching AI Assistant in Managed Availability with the 2026 R1 release. AI Assistant brings native AI capabilities directly into Acumatica, helping users work faster and smarter without leaving the application.
During the Managed Availability period, participating customers will have access to AI Assistant with a monthly allocation of AI Units — Acumatica's new currency for AI consumption. The program will run from the launch of 2026 R1 through the launch of 2026 R2, at which point AI Assistant will transition to general availability and become available for all customers on 2026 R1 and later to purchase.
Please read the FAQ below for details on AI Units, usage limits, and what to expect during the program.
Sign Up
How do I sign up for AI Assistant Managed Availability?
Contact your VAR or Acumatica CSM to express interest. They will share the Managed Availability Agreement for your review and signature. Once the agreement is signed, your AI Assistant access will be provisioned.
The diagram below shows the eligibility requirements and how your licensing model affects access during and after the program.
Note: pricing for AI Assistant after the Managed Availability program completes is subject to change. The program is open through the launch of 2026 R2, so sign up early.
Program Overview
Who is eligible to participate in the Managed Availability program?
Only customers on Acumatica 2026 R1 are eligible to apply. Participation is subject to review and approval.
How long will the program run?
The Managed Availability program runs from the launch of 2026 R1 through the launch of 2026 R2.
What happens when 2026 R2 is released?
When 2026 R2 launches, the Managed Availability program will close. At that point, AI Assistant will transition to general availability and will be available for all customers on 2026 R1 and later to purchase.
AI Units & Usage
What are AI Units?
AI Units are Acumatica's currency for measuring AI Assistant consumption. Acumatica AI Assistant uses a blend of models to optimize its answers, and AI Units reflect a blend of input, output, and cache tokens across those models.
How many AI Units do I receive per month during Managed Availability?
Participating customers receive 5,000 AI Units per month, which equates to approximately 100 questions or prompts.
What happens if I use all my AI Units before the month ends?
If you exhaust your monthly AI Units allocation, AI Assistant will no longer be available until your allocation resets at the start of the next month.
Can I request additional AI Units?
Yes. If your team requires more than the monthly allocation, you can submit a request for additional AI Units. As part of the request, we will ask you to share how you are using AI Assistant and the problems it is helping you solve — this feedback directly informs how we develop and improve the product. Additional AI Units beyond the standard allocation may be subject to additional cost, and any increased allocation may be reset back to the standard 5,000 AI Units per month at Acumatica's discretion.
Capabilities & Limitations
What can AI Assistant do?
AI Assistant is a natural language chat interface embedded directly in Acumatica, accessible from anywhere in the application. Users can ask questions in plain language and receive answers as tables, charts, or pivot tables. The assistant works from your organization's own data through Generic Inquiries configured by your administrator, and maintains context within persistent chat threads so follow-up questions build on previous ones. Results can be promoted to dashboard widgets with a single click. Because AI Assistant inherits the access rights defined on each Generic Inquiry, users only see data they are authorized to view — no additional security configuration is required.
Are there any limitations during the Managed Availability period?
During Managed Availability, usage is limited to 5,000 AI Units per month. AI Assistant is also limited to querying data through Generic Inquiries configured and exposed by your administrator — it cannot perform actions, update records, or access data outside of the configured inquiries.
Which version of Acumatica do I need to use AI Assistant?
AI Assistant requires Acumatica 2026 R1 or later.
Feedback & Support
How do I report an issue with AI Assistant?
If you encounter an issue with AI Assistant, please submit a support case through the standard Acumatica support process. When logging the case, indicate that the issue is related to AI Assistant so it can be appropriately prioritized.
How do I share feedback about my experience?
We welcome feedback from all Managed Availability participants. Please share your feedback through the Acumatica Community or directly with your Acumatica partner, who can ensure it reaches the product team. Acumatica product managers may also reach out to you directly to learn more about your experience.