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Not able to delete time card. triggers error

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  • Harry
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Hello all,

I have been trying to delete a time card entry via the primary screen, but it displays the following error:

But when I try to delete the same by going into the transaction, then it gets deleted successfully.

No customizations published.

Thanks.

Best answer by AmandaLowe33

Hi Harry,

Are you attempting to delete the entire Time Card or specific Time Activities?  I would recommend looking in the trace log right after the error appears.  Sometimes the trace log can give you guidance to what this issue is.  

There are a couple known issue documents, but they are not for Time cards.   They might help with troubleshooting your issue.

https://community.acumatica.com/known-issues-241/known-issue-on-the-requisitions-form-if-a-file-was-attached-to-a-line-on-the-details-tab-the-cannot-mark-the-record-as-updated-because-another-record-with-the-same-key-exists-in-the-cache-error-appeared-on-an-attempt-to-create-an-order-23205https://community.acumatica.com/known-issues-232/known-issue-the-cannot-mark-the-record-as-updated-because-another-record-with-the-same-key-exists-in-the-cache-error-could-occur-on-a-user-s-attempt-to-calculate-depreciation-for-a-fixed-asset-26453

 

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A
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  • aiwan
  • Captain II
  • 366 replies
  • October 9, 2024

Hi @Harry 

 

Have you tried to reset caches in  the ‘Apply Updates’ screen?

 

Aleks

https://www.linkedin.com/in/aleks-iwan-mbcs-03705b240/
Chris Hackett
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  • Harry
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  • October 9, 2024
aiwan wrote:

Hi @Harry 

 

Have you tried to reset caches in  the ‘Apply Updates’ screen?

 

Aleks

Hey @aiwan , I already tried to reset the caches & restart the application, but it still persists. Even checked out in the database if any records are getting duplicated, but everything looks fine to me.

Manikanta Dhulipudi
Captain II
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Hi @Harry 

Please reach out to Acumatica, this is related to some issue in another tables which is sitting.

Acumatica Functional Consultant & Customer Experience Supervisor
Chris Hackett
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A
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  • aiwan
  • Captain II
  • 366 replies
  • October 10, 2024

@Harry 

as @Manikanta Dhulipudi reach out to Acumatica if this is a production environment.

 

If it is a local environment, I suggest restoring a snapshot to ‘refresh’ the database.

Alternatively, you can trace the SQL server if on the local environment.

 

Aleks

https://www.linkedin.com/in/aleks-iwan-mbcs-03705b240/
Chris Hackett
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  • Chris Hackett
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Chris Hackett
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  • Chris Hackett
  • Acumatica Community Manager
  • 2754 replies
  • December 24, 2024

Hi ​@Harry were you able to find a solution? Thank you!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
AmandaLowe33
Acumatica Employee
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  • AmandaLowe33
  • Acumatica Employee
  • 16 replies
  • Answer
  • December 26, 2024

Hi Harry,

Are you attempting to delete the entire Time Card or specific Time Activities?  I would recommend looking in the trace log right after the error appears.  Sometimes the trace log can give you guidance to what this issue is.  

There are a couple known issue documents, but they are not for Time cards.   They might help with troubleshooting your issue.

https://community.acumatica.com/known-issues-241/known-issue-on-the-requisitions-form-if-a-file-was-attached-to-a-line-on-the-details-tab-the-cannot-mark-the-record-as-updated-because-another-record-with-the-same-key-exists-in-the-cache-error-appeared-on-an-attempt-to-create-an-order-23205https://community.acumatica.com/known-issues-232/known-issue-the-cannot-mark-the-record-as-updated-because-another-record-with-the-same-key-exists-in-the-cache-error-could-occur-on-a-user-s-attempt-to-calculate-depreciation-for-a-fixed-asset-26453

 

Amanda L
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