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REST API times out after 10 minutes

  • October 11, 2024
  • 6 replies
  • 149 views
D
Freshman I

Hello! I am trying to pull all historical Sale Orders via the REST API. Given that we have a lot of orders, the request takes over 10 minutes. However, I noticed that every time I run the request, I hit this error around the 10 minute mark:

If I add a time filter, eg get all Sales Orders after some date, the api returns results as long as it finishes in under 10 minutes. Anyone know what’s going on? Is there a way to set the timeout to be > 10 minutes?

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Best answer by Dmitrii Naumov

@definitesteve you can use top and skip parameter.

https://help.acumatica.com/(W(3))/Wiki/ShowWiki.aspx?pageid=12ecc8c7-b0c0-4f26-bfe5-388be9674374

https://help.acumatica.com/(W(4))/Wiki/ShowWiki.aspx?pageid=be37b0cb-eb17-41c0-944c-d52f7a65cf2e

https://help.acumatica.com/(W(2))/Help?ScreenId=ShowWiki&pageid=0ea8ce7c-4423-4286-a481-37e7261cc30f

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6 replies

Kulvir Kaila
Jr Varsity I
Forum|alt.badge.img+1
  • Kulvir Kaila
  • Jr Varsity I
  • 61 replies
  • October 12, 2024

Where are you running your REST API calls from?  For example, running integrations from Azure Functions will timeout after 10 minutes under their consumption plan.

Kulvir Kaila
Chris Hackett
1 person likes this
  • Chris Hackett
    Chris Hackett
D
Freshman I
  • definitesteve
  • Author
  • Freshman I
  • 5 replies
  • October 13, 2024

I am running locally using Python requests module. Even if I change the timeout in the request, I still run into the same error so it seems to be happening on the Acumatica end.

D
Freshman I
  • definitesteve
  • Author
  • Freshman I
  • 5 replies
  • October 14, 2024

I’m seeing this in the docs: https://help.acumatica.com/(W(3))/Help?ScreenId=ShowWiki&pageid=7a796856-3dec-4a4f-abf8-171324c9642b
 

The request will be declined only if the number of requests in the internal queue is greater than 20, or the request remains in the queue for more than 10 minutes. Acumatica ERP gives no indication that a request is added to the queue or being processed; the application that makes a request should stay connected and wait for the response. 

Wondering if there is way around this? Getting all out sales orders from the rest api takes more than 10 minutes since we have several years of data. Another option would be to chunk our requests (eg get records by month), but first wanted to see if this 10 min timeout is configurable. 

Dmitrii Naumov
Acumatica Moderator
Forum|alt.badge.img+7
  • Dmitrii Naumov
  • Acumatica Moderator
  • 632 replies
  • October 15, 2024

@definitesteve it depends on where the instance is hosted. If it’s self-hosted or a private cloud, it can be increased in web.config file.

 

If it’s Acumatica cloud, it can be requested via a support case, but I doubt the justification is enough for the increase.

Generally increasing the timeout is not a recommended approach and instead getting the data in chucks is recommended. You can use ‘top’ and ‘skip’ parameters to limit the dataset you get in a single request.  

Kulvir Kaila
Chris Hackett
2 people like this
  • Kulvir Kaila
    Kulvir Kaila
  • Chris Hackett
    Chris Hackett
D
Freshman I
  • definitesteve
  • Author
  • Freshman I
  • 5 replies
  • October 15, 2024

@Dmitrii Naumov got it. Is there any pagination parameter in the REST API to paginate through chunks of a request? My current method is to slice requests by date, but it can get a little tricky if I don’t know the starting dates ahead of time. 

Dmitrii Naumov
Acumatica Moderator
Forum|alt.badge.img+7
  • Dmitrii Naumov
  • Acumatica Moderator
  • 632 replies
  • Answer
  • October 15, 2024

@definitesteve you can use top and skip parameter.

https://help.acumatica.com/(W(3))/Wiki/ShowWiki.aspx?pageid=12ecc8c7-b0c0-4f26-bfe5-388be9674374

https://help.acumatica.com/(W(4))/Wiki/ShowWiki.aspx?pageid=be37b0cb-eb17-41c0-944c-d52f7a65cf2e

https://help.acumatica.com/(W(2))/Help?ScreenId=ShowWiki&pageid=0ea8ce7c-4423-4286-a481-37e7261cc30f

Kulvir Kaila
Chris Hackett
2 people like this
  • Kulvir Kaila
    Kulvir Kaila
  • Chris Hackett
    Chris Hackett

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