Our salespeople quite often print a copy of an invoice to hand to the customer as they leave with their product. This seems to create an issue where that invoice will not show up to print for mailing to the customer’s accounts payable dept for payment in the Print Invoices and Memos process.
Has anyone come up with a solution to this? It seems to relate to the checkbox that the invoice has been printed.
Thank you!
Best answer by Kandy Beatty
HI
What happens if they hit Show All on the print invoices screen?
I followed the same things you stated and hit Show All and put the filter to today’s date and it allowed me to print.
+16HI
Are they printing at the time of the creation of the invoice or pulling it up from the Reports?
Also, what is the setting on the customer record?
The setting on the customer is Print Invoices is checked.
They are printing at the time the invoice is created with the Print Invoice button.
+16HI
What happens if they hit Show All on the print invoices screen?
I followed the same things you stated and hit Show All and put the filter to today’s date and it allowed me to print.
Thanks
+16Thanks
Hi
That seemed to be the only solution that worked for me.
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