Skip to main content
Solved

System Email Account - The mail receive has fail. NO Invalid credential (Failure)


HI All,

I set up a System Email and get this error. Please help if you know how to solve it

Thanks in advance.

 

Best answer by chidao

Hi, I have Acumatica for this support and below is the guide line for this issue. Generally, Microsoft doesnt support for basic authentication anymore

How to set up Exchange Online (Office 365) and Azure Online accounts using Modern Authentication (OAuth 2.0) | Community (acumatica.com)

View original
Did this topic help you find an answer to your question?

12 replies

Robert Sternberg
Captain II
Forum|alt.badge.img+8

Hello, are you using an app password for your GSuite/Gmail Account?

 

 


  • Author
  • 113 replies
  • May 11, 2022

Hi @rsternberg96, I haven’t set it up

 


Robert Sternberg
Captain II
Forum|alt.badge.img+8
chidao wrote:

Hi @rsternberg96, I haven’t set it up

 

 

Okay no problem.  Please generate an app password and use it in the Acumatica System Email Accounts for the password and report back your findings.  

 

 

 


  • Author
  • 113 replies
  • May 11, 2022

I fill App PW in Logon Info password and it’s still fail

 


Forum|alt.badge.img+11
  • Acumatica Support Team
  • 785 replies
  • May 11, 2022

Hi @chidao 

Can you Turn on  “Allow Less Secure Apps”  option on Gmail account setting and try again?

Regards,


hkabiri
Acumatica Moderator
Forum|alt.badge.img+7
  • Acumatica Support Team
  • 195 replies
  • May 11, 2022

@chidao

Regarding Allow Less Secure Apps Option offered by @vkumar , it use to be an option which could help, however, I verified on Google side that this option is no longer available and will be removed completely for those already enabled.

Therefore, if you have the 2 steps verifications enabled for your Gmail account as mentioned by @rsternberg96 App password should work. (you can find it under Google account Security section >signing to Google)

https://support.google.com/accounts/answer/6010255?hl=en

To help keep your account secure, starting May 30, 2022, ​​Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password.


Robert Sternberg
Captain II
Forum|alt.badge.img+8

Hello, can you adjust your settings as you see here and let me know.  Thank you

 

 


  • Author
  • 113 replies
  • May 18, 2022

HI All, Thanks for your kind advise. I have done following your advise (change less secure & adjust the setting) and it’s still get the same error.

 

 


Robert Sternberg
Captain II
Forum|alt.badge.img+8

hmmmm...  Could you please login to the it@aimbackup.com gmail account, navigate to settings, and under the Forwarding and POP/IMAP tab ensure that IMAP is enabled as you see below? 

 

Thank you,

 

 


Chris Hackett
Community Manager
Forum|alt.badge.img
  • Acumatica Community Manager
  • 2640 replies
  • June 9, 2022

Hi @chidao were you ever able to resolve your issue? Thank you!


  • Author
  • 113 replies
  • Answer
  • July 8, 2022

Hi, I have Acumatica for this support and below is the guide line for this issue. Generally, Microsoft doesnt support for basic authentication anymore

How to set up Exchange Online (Office 365) and Azure Online accounts using Modern Authentication (OAuth 2.0) | Community (acumatica.com)


Chris Hackett
Community Manager
Forum|alt.badge.img
  • Acumatica Community Manager
  • 2640 replies
  • July 8, 2022

Thank you for sharing the solution @chidao !


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings