@shuang57 can you share the Generic Inquiry? On the Generic Inquiry form, use the Export as XML option
Hi @shuang57 One way to accomplish the result would be to create a generic Inquiry that lists the time cards so that on the Business event, the trigger condition is if the status is Rejected. On your Generic Inquiry i see you are joining the Time card with the summary and later, again with the time card. The later join those not have a condition that so it bring duplicated results. IYou can create the GI with only one table, the Timecard table. See the example attached Then create the business event based on the status
Hi @garcimig09 You need to assign an employee to the logged in user. You do this on the Users (SM201010) form, on the Linked Entity field
Hi @shuang57 If you want an email to be sent every time a time card is rejected then you need to set the Business event with Type Trigger by Record Change, instead of Trigger by Schedule.
@mstuber64 please review that the Make Visible on the UI checkbox is set to true, on the Dashboards screen
@shuang57 correct, you will not need an Automation Schedule. Trigger by Schedule is used when the event is executed at the times and frequency specified on the Automation Schedule.
Hi @raphrf , I suggest creating a case for this
Hi @shuang57 On the Business Event screen, use the action View History This is how it should look like, notice that the status says a check meaning that it was executed correctly On the All Emails (CO409070) screen you should also see the email as well
Hi @shuang57 What was the error message when the status was a yellow exclamation? Also, I would try setting the email configuration and define the From on the email
Hi @Gillian The way to do a correction on a released time activity will be to add a new employee time activity with the difference, this could mean adding a negative time activity.In your example it seems these are the steps you will need to followIf for example the employee entered a time activity with 2 hours on a project, first, on the employee time activities form, add a new line with -2 hours associated to the project If you want the new line to be associated to an appointment, then go to the appointment add the new line on the Log tab and change log line status to completed If the new line does not have to be associated to the appointment, then you can add the new line directly on the Employee Time Activities formHope this answers the question
Hi @reyortdor Here is the idea to support this
Hi @helpdesk37 The Service contract lookup on the appointment and service order forms, only shows the service contracts of Billing type as End Period Plus, Beginning Period Fixed or Beginning Period Plus, this is, it does not show service contracts of Billing Type as At Time of Service. Please review the Billing Type of the Service contract.
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