We are experiencing an issue on our Shopify, where the connector is manually adjusting inventory numbers by adding a sort of “phantom” inventory available for customers to purchase. This is creating the qty available in Shopify and Acumatica to not be in sync, and creating a lot of backorders in Acumatica. From looking at the different transactions on a given item, there is not return, refund, or assembly being created where it would add a positive value to push to Shopify. Below is an image from Shopify where the connector is adding in a “random” positive value. Some more background information: we only first encountered this issue on items that we are including in a online sale, so the volume of orders coming in for these items increased significantly. Prior to us listing the item on sale, the inventory in Shopify and Acumatica was perfectly in sync, with no error records on the template or product availability in the Sync History screen. I am seeking advice from someone who may have experienced a similar issue, or guidance on where to look in Acumatica to see some sort of log from the connector where I could see why it thinks it needs to manually adjust the values.
