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Accidentally took credit card payment on wrong customer order

  • 11 June 2024
  • 2 replies
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Hello,

One of our team accidentally processed a credit card payment on the wrong customer’s order profile. Is it possible for us to remove this payment from the incorrect sales order, and apply it to the correct sales order for the correct customer? 

Thank you

Patrick

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Best answer by Yuri Karpenko 11 June 2024, 18:52

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Userlevel 7
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@patrickACA , if the payment is associated with the correct customer, you can easily disassociate it from the order, and allocate it to the correct order. However, if the payment is done for an incorrect customer, you need to refund that payment and create a new one, using the right customer.

Userlevel 3
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@Yuri Karpenko thank you.  I was hoping we could disassociate it if it was done to the incorrect customer, but that doesn’t look to be the case.

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