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Question

Shipping Confirmation showing total quantity on serialized items


Above you can see that each line item is showing 5 in the qty and in qty shipped. These are individual items with the same sku and should be listed as one.

We have dug though the report builder and can get the qty right in the line details but when we try with the shipped it will display the correct amount if the skus are all the same but when adding multiple skus it zeros out. Any ideas?  

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