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Generic Inquiries disappearing/unable to search generic inquiries

  • 7 January 2022
  • 9 replies
  • 382 views

We have a few of our generic inquires that have disappeared on our favorites screen and we are now unable to even search for them. We now have to go to generic inquires, type in the inquiry title, and view the inquiry to get the needed information pulled up. Any advise on how to fix this or how this may have happen to begin with?

9 replies

Naveen Boga
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Userlevel 7
Badge +19

Hi @michellec11  Is that GI’s are selected “Make Visible on UI” checkbox? and provided Workspace and Category like shown in the below screenshot?

 

Naveen B
M
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Badge

@Naveen B Yes that is selected.

Naveen Boga
Rank
Userlevel 7
Badge +19

@michellec11  Can you please share the screenshot of GI?

 

Naveen B
M
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Badge

 

M
Rank
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@Naveen B screen shot above thanks!

Naveen Boga
Rank
Userlevel 7
Badge +19

Hi @michellec11  I don’t see any issues.

I’m just suspecting that this may cause with the Screen ID. Can you please change the GI screen ID by using Change Screen ID screen button and verify.

 

 

Naveen B
Chris Hackett
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Userlevel 7
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Note - moved this discussion toe Reports and Generic Inquires

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
M
Rank

I don’t see an answer as to why GIs that have been on a menu suddenly disappear and have to be created with a different screen ID. it affects any business event or email template associated with that GI

M
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Was any solution found for this? I am having the same problem and it is impractical for my business to keep updating the screen ID. 

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