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Expense Claim Bug


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We’ve been dealing with this bug for over 2 years now on a random basic. You see, The details have been emptied and saved, but the claim total still shows a number. 

When it’s empty, claim total should reset back to ZERO. not sure why this is happening. Any ideas?

 

 

Best answer by AmaanFazeer11

Hello @ikarisg,

This seems to be related to Known Issue as detailed on this article:

https://community.acumatica.com/known-issues-232/known-issue-on-the-expense-claims-ep301000-form-the-amount-in-the-claim-total-box-in-the-summary-area-was-not-equal-to-the-sum-of-amounts-in-the-claim-amount-column-of-the-detail-lines-17542

 

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4 replies

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  • Acumatica Employee
  • 54 replies
  • July 14, 2023

Hello @ikarisg,

Which version of Acumatica is this Instance on?

There is a similar known issue which has been fixed 2021 R2 Update 24 and higher


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  • Author
  • 14 replies
  • July 18, 2023

Hi,

 

We’re running this version:

 

Acumatica Cloud ERP 2022 R2
Build 22.212.0046 +


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  • Acumatica Employee
  • 54 replies
  • Answer
  • July 18, 2023

  • Freshman I
  • 5 replies
  • November 21, 2023

Hi there…

Was just wondering if you're still facing this issue. We are currently running Acumatica Cloud ERP 2023 R1 Build 23.109.0023 +

And 3 users have encountered this issue within these few days where the total of the Expense Claims in the Header does not equal the sum of the Line Details.

I have tried to simulate the issue but have been unable to so far.

Thansk much


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