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Business Event Triggered by Action, not Triggering.

T
Jr Varsity II
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Hi 
Please assist , I'm attempting to set up a business event that will send out email notifications to supplier. Ive set up a generic inquiry as follows.

I then set up a business event from that generic inquiry.

However When i run the action on the inquiry , it says completed but doesnt trigger the event.


 

Please assist, I don't know what I'm missing, i have attempted to troubleshoot using the following guide Troubleshooting business events | Community (acumatica.com) i still get same results. 

Best answer by TitileGama

I found the Solution , The BE Queue was Full , i restarted the Dispatcher and the BE Triggered. Thank you for you Assistance. 

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7 replies

estebanperalta54
Captain II
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Hi @TitileGama can you also check to see if “from” email on the email notification is setup properly (tests successfully on the system email accounts screen). Also check the all emails screen just in case it was generated.

If you found the post helpful please like the post or if it answered your question mark it as best answer. Thanks!
Chris Hackett
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  • Chris Hackett
    Chris Hackett
T
Jr Varsity II
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  • TitileGama
  • Author
  • Jr Varsity II
  • 13 replies
  • May 17, 2023
estebanperalta54 wrote:

Hi @TitileGama can you also check to see if “from” email on the email notification is setup properly (tests successfully on the system email accounts screen). Also check the all emails screen just in case it was generated.

Hi @estebanperalta54 Thank you for the response , i have checked the notification and its setup properly

There are also , no email on all emails . 

Chris Hackett
Community Manager
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  • Chris Hackett
  • Acumatica Community Manager
  • 2759 replies
  • June 21, 2023

Hi @TitileGama were you able to find a solution? Thank you!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
dcomerford
Captain II
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  • dcomerford
  • Captain II
  • 646 replies
  • June 21, 2023

Add the key fields from the two tables in the GI on to the Results grid, I have seen Business Events not trigger before and it was cuased by the key fields not being on the results grid of the GI.

Dermot Comerford
Chris Hackett
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  • Chris Hackett
    Chris Hackett
T
Jr Varsity II
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  • TitileGama
  • Author
  • Jr Varsity II
  • 13 replies
  • July 3, 2023

Hi @Chris Hackett No i havent been able to find a solution. 

T
Jr Varsity II
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  • TitileGama
  • Author
  • Jr Varsity II
  • 13 replies
  • July 3, 2023

HI @dcomerford Thank you , however both the Key Fields fare included on the Result grid. 

 

 

T
Jr Varsity II
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  • TitileGama
  • Author
  • Jr Varsity II
  • 13 replies
  • Answer
  • July 14, 2023

I found the Solution , The BE Queue was Full , i restarted the Dispatcher and the BE Triggered. Thank you for you Assistance. 

Chris Hackett
1 person likes this
  • Chris Hackett
    Chris Hackett

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