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scan materials on acumatica mobile app.

M
Jr Varsity III
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  • mna10
  • Jr Varsity III
  • 65 replies

Hi, We recently upgraded to 2022r2 build 211 and noticed when we use the scan materials on the mobile app, that it no longer asks to scan the lot/serial number. a majority of our items use lot/serial numbers so this is a big issue. This was working on our previous version 2021r1.

Is anyone else aware of this or know a fix for this?

Best answer by mna10

Hi @rhodesie this issue was fixed when we upgraded to 2022r2 215 however a new issue then occurred.

When we release the order from the app, it just stays on that screen and asks for a "barcode of item" instead of going back to asking for "barcode of production ID" so we can scan the next production order. 

We are forced to get out of the screen totally and go back in to scan the next order.

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    7 replies

    Debbie Baldwin
    Acumatica Moderator
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    • Debbie Baldwin
    • Acumatica Product Manager
    • 481 replies
    • April 17, 2023

    @mna10 Please log a support case. This has not changed and should be working as it worked previously. 

    Debbie Baldwin
    Chris Hackett
    1 person likes this
    • Chris Hackett
      Chris Hackett
    ramuv9
    Jr Varsity III
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    • ramuv9
    • Jr Varsity III
    • 18 replies
    • April 17, 2023

    @mna10  Did you upgraded the mobile app to the latest version?

     

    Ram@Tayana - If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*.
    Chris Hackett
    1 person likes this
    • Chris Hackett
      Chris Hackett
    M
    Jr Varsity III
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    • mna10
    • Author
    • Jr Varsity III
    • 65 replies
    • April 18, 2023

    Hi @Debbie Baldwin , thanks. our VAR put in a case and was advised there was a change to this. I will be putting in a case as well.

    Hi @ramuv9 , yes, the app has been updated.

    Chris Hackett
    1 person likes this
    • Chris Hackett
      Chris Hackett
    Chris Hackett
    Community Manager
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    • Chris Hackett
    • Acumatica Community Manager
    • 2759 replies
    • May 17, 2023

    Hi @mna10 were you able to find a solution? Thank you!

    Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
    M
    Jr Varsity III
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    • mna10
    • Author
    • Jr Varsity III
    • 65 replies
    • May 17, 2023

    Hi @Chris Hackett , I emailed Acumatica support regarding this and they pushed it to development. I have not heard back from them with an ETA of when this will be fixed.

    Chris Hackett
    1 person likes this
    • Chris Hackett
      Chris Hackett
    R
    Freshman I
    • rhodesie
    • Freshman I
    • 1 reply
    • February 5, 2024

    Was there a resolution to this? I am getting the same question.

    M
    Jr Varsity III
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    • mna10
    • Author
    • Jr Varsity III
    • 65 replies
    • Answer
    • February 5, 2024

    Hi @rhodesie this issue was fixed when we upgraded to 2022r2 215 however a new issue then occurred.

    When we release the order from the app, it just stays on that screen and asks for a "barcode of item" instead of going back to asking for "barcode of production ID" so we can scan the next production order. 

    We are forced to get out of the screen totally and go back in to scan the next order.

    Chris Hackett
    1 person likes this
    • Chris Hackett
      Chris Hackett

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