Assistance Required – Error When Releasing Credit Memo Invoice

Hi @Lalith,

Is there any customization published on that screen?

have you checked the trace? this will helps us to identify root cause of the issue.

Hope this helps

​@Lalith 

Please Publish the customizations and verify once.

if you still see the issue please review the below article.

• Cannot mark the record as updated because another record with the same key exists in the cache. Contact your Acumatica support provider for the assistance.

​@aiwan 

No don't have any customizations with this screen. Just has an Automation Schedule Process for Releasing the Invoices.

Thanks.

​@Ankita Tayana 
No don't have any customizations with this screen. Just has an Automation Schedule Process for Releasing the Invoices.

Yes, but I didn't.

Thanks.

​@Manikanta Dhulipudi 

I did but the problem remains as its.

Thanks.

Hi All, ​@aiwan ​@Ankita Tayana ​@Manikanta Dhulipudi 

After unpublishing and republishing all customizations, I was able to successfully release the Credit Invoice. 😊

Thanks, everyone, for your support!

Regards,
Lalith