We are using Expense Management, we are not using the bank feed to create receipts.
When I attempt to match the bank feed to receipts that have already been submitted, they do not appear.
I can see the transaction in the bank feed, i can see the transaction in Expense Management, how do I get all available expense receipts to populate so I can match them?
Best answer by MuthumaliDhanushika27
Helllo
It appears that if an expense receipt is created but not claimed (this means a "cash purchase" is not created), on the Process Bank Transaction screen they will appear under the Match to Expense Receipts tab.
However, if the expense receipt is claimed and the expense claim is released, thereby creating a cash purchase, then the cash purchase will appear under the Match to Payments tab in the Process Bank Transactions form and not the Match to Expense Receipts tab.
By looking at your screenshot, it has claimed and claim released. The cash purchase document should appear on the match to payment tab now.
Here is my local screenshot.
Hello
The card number that appears on the process bank transaction screen should be the same as the corporate card screen card number. If those card numbers are the same, expense receipts show up on the match to expense receipt tab to match as follows:
If those are not the same, please update the card number in the corporate card screen the same as the process bank transaction screen.
What do you do if the user switched cards mid month? Can I add multiple cards for the same bank feed?
Ok disregard my last comment. I’ve confirmed the cards match. Here’s a few screenshots of the issue.
Here is the Process Bank Transactions Screen
Here is the Expense Receipt that has been clearly submitted
Here is the Details of the Expense Receipt
Here is the Bank Transaction Retrieval Detail
Hello
Please enter card number in the corporate card screen as “K Walters 8254”
Unfortunately that did not work. I appreciate you taking a look at this. If there’s any other things I can do to troubleshoot I would greatly appreciate!
Helllo
It appears that if an expense receipt is created but not claimed (this means a "cash purchase" is not created), on the Process Bank Transaction screen they will appear under the Match to Expense Receipts tab.
However, if the expense receipt is claimed and the expense claim is released, thereby creating a cash purchase, then the cash purchase will appear under the Match to Payments tab in the Process Bank Transactions form and not the Match to Expense Receipts tab.
By looking at your screenshot, it has claimed and claim released. The cash purchase document should appear on the match to payment tab now.
Here is my local screenshot.
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