We are running 23R1 and have sendgrid intergrated. We have business events that are trigger-based during various phase of the customer lifecycle ie: Opportunity is created, Project is assigned, Waiting on material, XYZ. We would like to use multiple ‘from” domains and multiple “reply to” domains so we can triage replies to cases (think zendesk lite).
In sendgrid I can create multiple single Sender Verifications ie (Support@domain, Sales@Domain, estimating@domain), however acumatica only has one sendgrid email account (email service plug in) that has the API where I can import templates. Below are 4 examples of what we’d like to accomplish:
Best answer by dbenning
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