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"View name :BAccount" error while deleting the customers by using import scenario.


alis21
Freshman I

Hi, i am trying to delete the customers by using import scenario. Screenshots are attached of the error and import scenario mapping. Can somebody help me with this? thanks

Best answer by Manikanta Dhulipudi

Hi @alis21 if the customer has transaction document associated then we cannot delete it.

you can make it as inactive if not needed.

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Manikanta Dhulipudi
Captain II
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Hi @alis21 

Please share the Import scenario for review.

 

Please find the Import scenario to delete customer 

 


alis21
Freshman I
  • Freshman I
  • March 29, 2023

@manikantad18 , i attached the import scenario for review.


Manikanta Dhulipudi
Captain II
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Hi @alis21 have you reviewed the import scenario in meantime


Manikanta Dhulipudi
Captain II
Forum|alt.badge.img+13

Hi @alis21 

Import scenario reviewed and it is fine,

 

I am able to delete the customer

 

can you confirm the Customer ID is correct or not?C5234

Any leading zero is Missing?


alis21
Freshman I
  • Freshman I
  • March 29, 2023

@manikantad18 , i reviewed the import scenario mapping which you shared and i also tried again but i am getting the same error again.

please find the screen shot of my import scenario which i tried again.


alis21
Freshman I
  • Freshman I
  • March 29, 2023

@manikantad18 , all customer ids are correct, i also attached the source file as well.


Manikanta Dhulipudi
Captain II
Forum|alt.badge.img+13

Hi @alis21 

I dont see any issue with the Import scenario,

Are you able to delete from the UI.

Take the fisrt customer and share the feedback,

 

Take a screenshot before deleting and check if it is deleted or not.

Thanks


alis21
Freshman I
  • Freshman I
  • March 29, 2023

@manikantad18 , i noticed that some of the customers in the source file are not present in the system.

i tried to delete the following customer but it gave me the following error. 

please find the attached screenshot.


Laura02
Captain II
Forum|alt.badge.img+19
  • Captain II
  • March 29, 2023

Hello @alis21 ,

We can only delete with import, what we can delete manually. Customers with history, transactions, documents cannot be deleted.


Manikanta Dhulipudi
Captain II
Forum|alt.badge.img+13

Hi @alis21 if the customer has transaction document associated then we cannot delete it.

you can make it as inactive if not needed.


alis21
Freshman I
  • Freshman I
  • March 29, 2023

thankyou guys for your help, it is clear now. 


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