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"View name :BAccount" error while deleting the customers by using import scenario.

alis21
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Hi, i am trying to delete the customers by using import scenario. Screenshots are attached of the error and import scenario mapping. Can somebody help me with this? thanks

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Best answer by manikantad18 29 March 2023, 18:16

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manikantad18
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Hi @alis21 

Please share the Import scenario for review.

 

Please find the Import scenario to delete customer 

 

Acumatica Functional Consultant
alis21
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@manikantad18 , i attached the import scenario for review.

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manikantad18
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Hi @alis21 have you reviewed the import scenario in meantime

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Acumatica Functional Consultant
manikantad18
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Hi @alis21 

Import scenario reviewed and it is fine,

 

I am able to delete the customer

 

can you confirm the Customer ID is correct or not?C5234

Any leading zero is Missing?

Acumatica Functional Consultant
alis21
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@manikantad18 , i reviewed the import scenario mapping which you shared and i also tried again but i am getting the same error again.

please find the screen shot of my import scenario which i tried again.

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alis21
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@manikantad18 , all customer ids are correct, i also attached the source file as well.

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manikantad18
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Hi @alis21 

I dont see any issue with the Import scenario,

Are you able to delete from the UI.

Take the fisrt customer and share the feedback,

 

Take a screenshot before deleting and check if it is deleted or not.

Thanks

Acumatica Functional Consultant
alis21
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@manikantad18 , i noticed that some of the customers in the source file are not present in the system.

i tried to delete the following customer but it gave me the following error. 

please find the attached screenshot.

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Laura02
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Hello @alis21 ,

We can only delete with import, what we can delete manually. Customers with history, transactions, documents cannot be deleted.

Laura ~ Klear Systems, Inc. Irvine, CA. ~ Please remember to "Mark Best Answer" to help those who are facing the same problem.~
manikantad18
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Hi @alis21 if the customer has transaction document associated then we cannot delete it.

you can make it as inactive if not needed.

Acumatica Functional Consultant
alis21
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thankyou guys for your help, it is clear now. 

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