Hi @alis21 if the customer has transaction document associated then we cannot delete it.

you can make it as inactive if not needed.

Hello @alis21 ,

We can only delete with import, what we can delete manually. Customers with history, transactions, documents cannot be deleted.

@manikantad18 , i noticed that some of the customers in the source file are not present in the system.

i tried to delete the following customer but it gave me the following error. 

please find the attached screenshot.

thankyou guys for your help, it is clear now. 

Hi @alis21 

Please share the Import scenario for review.

Please find the Import scenario to delete customer 

@manikantad18 , i attached the import scenario for review.

Hi @alis21 have you reviewed the import scenario in meantime

Hi @alis21 

Import scenario reviewed and it is fine,

I am able to delete the customer

can you confirm the Customer ID is correct or not?C5234

Any leading zero is Missing?

@manikantad18 , i reviewed the import scenario mapping which you shared and i also tried again but i am getting the same error again.

please find the screen shot of my import scenario which i tried again.

@manikantad18 , all customer ids are correct, i also attached the source file as well.

Hi @alis21 

I dont see any issue with the Import scenario,

Are you able to delete from the UI.

Take the fisrt customer and share the feedback,

Take a screenshot before deleting and check if it is deleted or not.

Thanks