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Question

Print invoice showing blank


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Good day all,

 

We are trying to print an invoice from the invoices/memos screen but it comes out blank. but it is not always doing it. What can be the problem

 

4 replies

Sagar Greytrix
Captain II
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Hi @driesdeklerk50 ,

Please provide us with report rpx file so that we can review it and provide you with an solution.

 


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • 2751 replies
  • August 19, 2024

Hi @driesdeklerk50 were you able to find a solution? Thank you!


jaymarzian
Varsity I
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  • Varsity I
  • 32 replies
  • December 31, 2024

I see this was four months ago - did anyone find a solution to this?  We are encountering this on one of our prod environments.  When we print an invoice (SO or AR) it comes up blank with no errors.  The report was working fine in UAT and then we brought over a snapshot from PROD, and now we are getting blank invoices.  I have tried reuploading the report, using the default OOB report, and copying a known good report from a working environment:

 

Attached is the .rpx file - make sure to rename it from a .txt.  


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jaymarzian wrote:

I see this was four months ago - did anyone find a solution to this?  We are encountering this on one of our prod environments.  When we print an invoice (SO or AR) it comes up blank with no errors.  The report was working fine in UAT and then we brought over a snapshot from PROD, and now we are getting blank invoices.  I have tried reuploading the report, using the default OOB report, and copying a known good report from a working environment:

 

Attached is the .rpx file - make sure to rename it from a .txt.  

 

You have a custom DAC, StatementSettings.  Does it exist?  I would remove that temporarily and see if that resolves your issue.  Usually a blank report means it can’t get all the data.


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