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Create Refund check for AR customer

  • 10 July 2024
  • 2 replies
  • 37 views

Userlevel 2

Good morning,

I know this has been discussed on other forums in the past and hopefully there is a resolution at this point...however I am just seeing if there is a more sufficient/quicker method to use to get refund checks for AR customers?

My company is still fairly new to Acumatica, so bare with me if my step by step process is either confusing or cumbersome. 

Please advise! :)

 

Right now, I currently do:

  1. Verify customer orders are complete and credit is available
  2. Extend customer as an AP vendor through AR customer maintenance screen
  3. Create a Cash Purchase in AP to reflect check I’ll be cutting (apply towards corresponding Refund check GL Account)
  4. Prepare/Print Checks
  5. Release Printed Checks
  6. Create a Debit Memo/Credit Write off in AR to offset credit available (apply towards corresponding Refund check GL account)
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Best answer by Laura02 10 July 2024, 15:59

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2 replies

Badge +18

Hello @rfrantz ,

You are correctly describing the steps needed to issue a cash refund to a customer.  Please vote for improvements here:

 

There are some mentions of a customization package from GitHub - it’s not clear whether the customization package is compatible with current versions of Acumatica.

Laura

Userlevel 2

Actually looks like I am already on board for that vote!!! hahahah

Thank you for the response, Laura!!

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