When we processed a credit card with our old system and it was declined for any reason, a box popped up and said "DECLINED". With Acumatica a declined credit card has a status of closed and in the deposit batch looks just like the successful transactions. It even posts to the invoice. To see if you actually got any money, you have to remember to click over to another tab, one more thing to do every single time when processing tons of orders. Please make declined credit card transactions TOTALLY OBVIOUS as nobody wants to ship their products without them being paid for.
Hello, Guest
Normally, Acumatica does not allow to release AR Payments with credit cards which were not successfully captured.
If you experience this kind of problems, please, submit a support request. We will investigate what the problem might be.
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