Primary contact has been introduced for customer in 21R1. After we moved to 21R1, it seems billing/shipping contact is still loading from default Contact (defContactID in DAC) if uncheck override on Customer screen, but no where to change default contact anymore
Billing /Shipping contact without override
Best answer by rosenjon
I think the new Primary Contact field on the General tab was just a way to give better visibility to that information. If you guy to the Contacts tab inside a customer, and choose “Set Primary” on a specific contact, it will change in the Primary Contact field on the General tab also. So it’s just a way to provide better visibility to that Contact info and make it easier to set.
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