We received two payment for 1 invoice. We entered the 1 payment and applied it on the invoice (Batch unreleased). When entering the second payment the invoice is not availably to apply the payment on(until the first batch is released.
Please let me know if there is a way to apply two payments on 1 invoice. Thank you
Best answer by Laura02
Hello,
We can’t enter the second payment while the invoice is still “In Use” by the first payment.
Please enter the first Payment and release it.
After releasing the first Payment, then enter the second payment.
Thank you.
Laura
+13Hi
What the status of Invoice ? is it in Balanced status.
If the invoice in balance status could you please select the 2payments and apply the amount.
I have created two Payment 003803.003802 and added in the invoice which is in balanced status
+19Hello,
We can’t enter the second payment while the invoice is still “In Use” by the first payment.
Please enter the first Payment and release it.
After releasing the first Payment, then enter the second payment.
Thank you.
Laura
Thank you that confirmed my understandings. For now we do prepayment for the second and apply it later..
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