When cloning an appointment we are getting the following error…this is happening with two different employees and both are current, have schedules generated through the end of the year. Thoughts??
Answer
Error - Staff member cannot be found in the system
Best answer by NuwanTharanga62
Hi
As per the error trace, the customer account on the appointment doesn’t match the customer on the contract or project (if this appointment is associated with them). Please check whether the customer account is same.
If that doesn’t help, I would recommend creating a support case for the Acumatica team with the exact steps to replicate this error, a detailed full screen screenshots of the appointment, the error, and an expanded error trace.
Thank you!
+17HI
Can you pull the Trace on that error?
Also, on the Employee record, is the Staff Member in Service Management checked? (I would just double check that for those employees)
Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
+1
Hi
As per the error trace, the customer account on the appointment doesn’t match the customer on the contract or project (if this appointment is associated with them). Please check whether the customer account is same.
If that doesn’t help, I would recommend creating a support case for the Acumatica team with the exact steps to replicate this error, a detailed full screen screenshots of the appointment, the error, and an expanded error trace.
Thank you!
Did you end up resolving this error? I just ran into the same error. Employee settings are correct. Appt/service order/contract all are linked to the same customer account.
+17HI
Have either of you recently updated the version of Acumatica?
Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
Haylee Hicks // i-Tech Support // Senior ERP Client Success Manager
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