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Payments Stuck "On Hold" status after Preparing Payments


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  • Freshman II
  • 20 replies

Hello - 

One of our properties prepared a batch of payments, and only 4 came through into the standard approval routing, on “Pending Approval” status. The remaining checks are still “On Hold” and they appear to be stuck there. I cannot remove Hold, or change the status in anyway. Does anyone know what may be causing this?

Thanks!

Best answer by mdyer

Thank you Laura! Sorry for the delay in response. We found the issue, which was tied to issues with a specific vendor, strangely resulting in all checks being stuck “on hold”.

Appreciate your response!

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3 replies

Laura02
Captain II
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  • Captain II
  • 3135 replies
  • July 22, 2023

Hello, 

Do you have customizations to the payment processing functions? If so, please try temporarily un-publishing customizations,  to see whether the payments can be approved or removed from hold.

If you compare one vendor whose payment worked, to another whose payment did not, is there any difference (like vendor status)?

Have the vendors whose payments are on hold been paid using the same method successfully in the past?

Does it make any difference to temporarily disable approvals?

Laura


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  • Author
  • Freshman II
  • 20 replies
  • Answer
  • July 26, 2023

Thank you Laura! Sorry for the delay in response. We found the issue, which was tied to issues with a specific vendor, strangely resulting in all checks being stuck “on hold”.

Appreciate your response!


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • 2657 replies
  • July 27, 2023

Thank you for sharing your solution with the community @mdyer!


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